Your data, handled transparently.

How Helloii AI collects, uses, and protects data for merchants and their customers.

Last updated: August 4, 2026

What we collect & how we use it

Who we are

Helloii AI provides an AI chatbot app for Shopify stores. This policy explains what data we collect, why, and how it's handled — for merchants who install Helloii and for their customers who chat with it.

Information we collect

When a merchant installs Helloii, Shopify grants us access to the following via API scopes:

Products, theme, and store content — used to power accurate chatbot answers
Orders — used to answer order-status and tracking questions
Customer browsing/interaction events and pixel data — used for personalization and analytics
Merchant account and billing details, via Shopify's Billing API
Chat conversations between shoppers and the bot, stored so merchants can review them in the app

How we use this data

Store and product data is used to generate accurate, relevant chatbot responses.

To keep conversations coherent, we send the ongoing conversation's recent messages — not the full chat history — to our AI provider to generate each response.

Full chat transcripts are stored on our servers and shown inside the Helloii dashboard.

Sharing, security & retention

Who can see chat data

Chat conversations are visible only to the store owner and any staff accounts the store owner has explicitly granted access to. Helloii does not share chat content outside the store's authorized team, except where required to operate the service or by law.

Data sharing & third parties

We share data only as needed to run Helloii:

AI/LLM provider — receives recent conversation context to generate responses
Cloud hosting/infrastructure providers — store app and chat data
Shopify — for billing, authentication, and store data access

We do not sell customer or merchant data to third parties.

Retention & deletion

Chat data is retained for as long as the app is installed. On uninstall, we delete associated data per Shopify's mandatory compliance webhooks (customers/redact, shop/redact).

Merchants or customers can request earlier deletion by contacting hello@helloii.com.

Security

We use TLS/HTTPS to encrypt data in transit between Shopify, our servers, and our AI provider. Access to stored chat data is restricted to the store owner and staff they've granted access to.

Your rights & contact

Your rights (GDPR / CCPA)

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing
Request a copy of your data in a portable format

To exercise any of these rights, contact hello@helloii.com.

Children's data

Helloii is not directed at children, and we do not knowingly collect data from children under 16.

Changes to this policy

We may update this policy over time. Material changes will be posted here with an updated date.

Contact us

Questions about this policy or your data? Email us at hello@helloii.com.