FAQ

Questions store owners usually ask.

Answers about what helloii Ai does, how it works, what it costs, and how it fits inside a Shopify store.

About helloii Ai

helloii Ai is an AI shopping assistant for Shopify stores. It answers customer questions in real time — about products, sizing, shipping, returns, and store policies — to reduce support-team load and help customers buy with confidence.

helloii Ai is built for founder-run Shopify stores, typically those with a small support team (around 2–5 people). It's most useful for stores receiving repetitive customer questions that take time to answer manually.

It reduces the volume of repetitive support questions reaching a human team, and prevents lost sales by answering customer questions instantly instead of leaving shoppers to figure things out or wait for a reply.

No. helloii Ai reduces support load, but it also helps with product discovery, product recommendations, and conversion-focused conversations on product pages.

helloii Ai is built by Nysaclan (nysaclan.com), based at UL Cyberpark, Kozhikode, Kerala, India. It has been in market for 3 years and is used by 200+ Shopify stores, having handled over 1 million chats, with an average rating of 5.0.

Capabilities

helloii Ai answers questions about products, variants, sizing, availability, shipping times, delivery, returns, payment, and store policies — based on the data connected from your Shopify store.

Yes. helloii Ai asks clarifying questions and recommends the specific products that match what a customer is looking for, which helps lift product-page conversions.

No. helloii Ai answers questions dynamically as customers browse, rather than relying on a predefined FAQ list. It works similarly to dynamic shopping assistants like Amazon's Rufus.

helloii Ai does not guess. When it can't answer something, it hands the conversation off to a human or to WhatsApp, so customers still get help.

Yes. helloii Ai answers customer questions automatically at any time, without a human needing to be online.

helloii Ai is built specifically for Shopify storefronts.

Setup and how it works

Install helloii Ai from the Shopify App Store in one click. No code or developer is required, and installation and activation take under two minutes.

After installation, helloii Ai automatically syncs with your product catalog, collections, policies, and FAQs. It reads what your store already has, with nothing to configure manually.

Most stores are up and running in under 10 minutes, and helloii Ai typically starts answering questions within about 5 minutes of setup.

Yes. You can try and test helloii Ai privately before it goes live on your storefront.

helloii Ai appears on your store, including product pages, and answers customer questions in real time exactly where they're shopping.

Yes. The chat widget can be styled to match your brand, including colors, layout, and the glass-style assistant interface. Custom and white-label widget options are available on higher plans.

Pricing

helloii Ai has three plans: Starter at $19/month, Growth at $49/month, and Scale at $99/month. All self-serve plans include a 14-day free trial with no credit card required, and you can cancel anytime via Shopify.

Starter includes 1,000 chats/month for 1 store with basic analytics. Growth includes 5,000 chats/month for 1 store with product recommendations, custom brand colors, advanced analytics, and a custom widget. Scale includes unlimited chats for up to 3 stores, white-label widget, API access, and dedicated support.

Yes. Self-serve plans include a 14-day free trial with no credit card required.

helloii Ai can be installed free from the Shopify App Store, and all self-serve plans start with a 14-day free trial. Paid plans start at $19/month.

Comparisons and fit

helloii Ai is an AI assistant that automatically learns your store and answers questions itself, rather than routing messages to a human inbox. Its focus is reducing repetitive support work and guiding customers to the right product.

helloii Ai is purpose-built for Shopify ecommerce and learns your product catalog and policies automatically, so it answers store-specific questions (sizing, availability, returns) without manual scripting. When it isn't confident, it hands off to a human instead of guessing.

Yes. helloii Ai is designed for founder-run Shopify stores with small support teams, where automating repetitive questions saves the most time.

Data and reliability

No. helloii Ai answers from your store's actual data, and when it doesn't know something it hands off to a human or WhatsApp rather than guessing.

helloii Ai uses the data connected from your Shopify store — product catalog, collections, policies, and FAQs — to answer customer questions.

Getting started

Install helloii Ai free from the Shopify App Store, or book a demo and the team will walk you through setup and storefront integration.